Refund policy

Effective Date: August 2026

At Rasekai, we want you to be completely satisfied with your purchase. This Refund & Return Policy Policy explains how we handle orders for our facial and beauty devices purchased through Rasekai.com.

Refund & Return Policy

Eligible Returns

You may request a return or replacement if:

* The product arrives damaged or defective.

* The product is incomplete or missing essential parts or accessories.

* You received a product different from the one you ordered.

* The product materially differs from the description provided on Rasekai.com.

* The product develops a manufacturing defect covered by the applicable warranty.

Where required by applicable UAE law, your statutory consumer rights will apply regardless of the terms of this policy.

Unwanted or Change-of-Mind Returns

For hygiene and safety reasons, facial devices that have been opened, used, activated, or removed from their original sealed packaging may not be eligible for a change-of-mind return, except where the product is defective or applicable law provides otherwise.

If you wish to return an unopened and unused product, please contact us within 7 days of delivery.

The product must be:

* Unused and in its original condition;

* In its original, undamaged packaging;

* Complete with all accessories, manuals and promotional items; and

* Accompanied by proof of purchase.

1.3 Defective or Damaged Products

Please inspect your order when you receive it.

If your product arrives damaged or appears to have a manufacturing defect, contact us at rasekaiofficial@gmail.com as soon as reasonably possible and provide:

* Your order number;

* A description of the issue;

* Photographs of the product and packaging; and

* A short video demonstrating the issue, if applicable.

We may troubleshoot the device with you before approving a return.

If the product is confirmed to be defective and the issue is covered by the applicable warranty or consumer protection requirements, we may, as appropriate:

* Repair the product;

* Replace the product;

* Provide a refund; or

* Provide another remedy required by applicable law.

Non-Returnable Items

Unless required by applicable law, the following are generally not eligible for change-of-mind returns:

* Used facial devices;

* Products with broken hygiene seals;

* Products damaged through misuse, accident or improper storage;

* Products modified or repaired by an unauthorised person;

* Products damaged because the manufacturer’s instructions were not followed; and

* Gift cards or digital products, where applicable.

This exclusion does not affect your rights concerning defective, damaged, incorrectly supplied or otherwise non-conforming products.

Refunds

Once your return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will normally be issued to the original payment method.

Depending on your payment provider or bank, it may take additional business days for the refunded amount to appear in your account.

Where the return is due to a defect, damage, incorrect item or another circumstance for which Rasekai is responsible, reasonable return shipping costs will be handled in accordance with applicable law and our instructions.

Refund Deductions

We will not make deductions that are prohibited by applicable UAE consumer protection law.

For an approved change-of-mind return, where such a return is permitted under this policy, reasonable deductions may apply where the product has been used, damaged or returned incomplete, subject to applicable law.

Order Cancellation Policy

Cancellation Before Dispatch

You may request cancellation of your order by contacting us at [rasekaiofficial@gmail.com] as soon as possible after placing the order.

If your order has not yet been processed or dispatched, we will make reasonable efforts to cancel it and issue any applicable refund.

Cancellation After Dispatch

If your order has already been dispatched, it may not be possible to cancel the shipment.

In this situation, you may need to receive the product and request a return in accordance with our Refund & Return Policy.

Failed Delivery or Refused Orders

If an order is returned to us because the customer provided an incorrect address, failed to accept delivery, or otherwise caused the delivery to fail, we may contact the customer to arrange redelivery.

Additional delivery charges may apply where permitted by law.