Terms of service
Last Updated: August 2026
Welcome to Rasekai.com (“Website”), operated by Rasekai & AI for Online Selling (“Rasekai,” “we,” “us,” or “our”).
These Terms and Conditions (“Terms”) govern your access to and use of Rasekai.com and your purchase of facial and beauty devices and related products offered through the Website.
By accessing the Website or placing an order, you agree to these Terms. If you do not agree with any part of these Terms, please do not use the Website or purchase our products.
About Rasekai
Rasekai.com is an online store offering facial and beauty devices, accessories, and related products.
Business Information
* Legal business name: Rasekai & AI for Online Selling
* Trade name: Rasekai
* Registered address: Dubai, United Arab Emirates
* Email: rasekaiofficial@gmail.com
* Telephone/WhatsApp: +971 55 6858740
* Website: https://rasekai.com/
Eligibility
By using this Website, you confirm that:
* You are legally capable of entering into a binding agreement.
* The information you provide when placing an order is accurate and complete.
* You will use our products only for their intended purpose and in accordance with the applicable product instructions.
If you are purchasing a product on behalf of another person, you are responsible for ensuring that the recipient understands and agrees to the applicable instructions and safety requirements.
Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, colors, prices, and other information displayed on the Website are accurate.
However:
* Product colors may vary depending on your device or screen.
* Packaging and product appearance may occasionally differ from website images.
* Product specifications may change where necessary due to manufacturer or supplier updates.
* Minor variations that do not materially affect the product’s function may occur.
We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time.
Facial and Beauty Device Disclaimer
Our facial and beauty devices are intended for cosmetic and personal-care purposes only, unless a product is expressly identified otherwise.
Unless specifically stated on the relevant product page or packaging, our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition and should not be considered a substitute for professional medical advice.
Before using a facial device, you should carefully read and follow all instructions, warnings, contraindications, and safety information supplied with the product.
You should consult a qualified healthcare professional before using a device if you:
* Are pregnant or breastfeeding.
* Have a medical condition that may be affected by use of the device.
* Have implanted electronic or medical devices.
* Have recently undergone facial, cosmetic, dermatological, or surgical procedures.
* Have sensitive, damaged, infected, or irritated skin.
* Are taking medication that may affect skin sensitivity or healing.
* Are unsure whether the product is appropriate for you.
Stop using the product and seek appropriate professional advice if you experience significant pain, irritation, swelling, burns, allergic reactions, or other unexpected symptoms.
Rasekai is not responsible for injury or damage resulting from failure to follow product instructions, warnings, or safety requirements, subject always to any rights that cannot legally be excluded.
Orders
When you place an order through the Website, you are making an offer to purchase the selected products.
After receiving your order, we may send an order confirmation. An order confirmation does not necessarily mean that your order has been accepted.
We reserve the right to refuse or cancel an order where:
* The product is unavailable.
* There is an error in the product description or price.
* Payment cannot be successfully processed.
* We reasonably suspect fraudulent or unauthorized activity.
* Delivery to the requested destination is unavailable.
* We are required to do so by applicable law.
If we cancel an order after payment has been received, we will provide an appropriate refund in accordance with applicable law.
Prices
All prices displayed on the Website are shown in UAE Dirham unless otherwise stated.
Prices may change at any time without prior notice. Any price change will not affect an order that has already been accepted, except where required by law or where an obvious pricing error has occurred.
Unless expressly stated otherwise, prices [include/exclude] applicable taxes, VAT, customs duties, and delivery charges.
Any applicable delivery charges will be displayed during checkout.
Payment
We accept the payment methods displayed during checkout.
You authorize us and/or our authorized payment processor to charge the payment method you provide for the total amount of your order.
We do not generally store complete payment-card details on our servers. Payments may be processed through third-party payment providers subject to their own terms and privacy policies.
Shipping and Delivery
We ship orders to the locations displayed as available at checkout.
Estimated delivery times are provided for guidance only and may be affected by:
* Order processing times.
* Weekends and public holidays.
* Courier delays.
* Customs clearance.
* Incorrect or incomplete delivery information.
* Events beyond our reasonable control.
You are responsible for providing accurate delivery information.
If a package is returned to us because the delivery address was incorrect, incomplete, or the recipient was unavailable after reasonable delivery attempts, additional shipping charges may apply where permitted by law.
International Orders, Customs and Duties
For international orders, additional customs duties, import taxes, clearance fees, or other charges may apply depending on the destination country.
Unless expressly stated otherwise at checkout, such charges are the customer’s responsibility.
Customers are responsible for ensuring that products ordered are permitted to be imported and used in their destination country.
10. Returns and Refunds
We want you to be satisfied with your purchase.
Our returns and refund policy is available at:
[INSERT RETURNS & REFUND POLICY LINK]
Return eligibility may depend on the product, purchase date, condition of the item, and applicable consumer-protection laws.
For hygiene and safety reasons, certain facial devices or accessories may not be eligible for return once opened or used where permitted by applicable law.
Nothing in this section limits any mandatory statutory consumer rights.
Damaged or Defective Products
If your product arrives damaged, defective, incomplete, or materially different from what you ordered, please contact us as soon as reasonably possible at:
rasekaiofficial@gmail.com
Please provide your order number and, where appropriate, photographs or videos showing the issue.
We may offer a repair, replacement, refund, or other appropriate remedy in accordance with our policies and applicable law.
Warranty
Certain products may be covered by a manufacturer’s warranty or Rasekai warranty.
The applicable warranty period and terms will be stated on the relevant product page, product documentation, or warranty information supplied with the product.
Unless required by applicable law, warranties generally do not cover damage caused by:
* Misuse or improper use.
* Failure to follow instructions.
* Accidental damage.
* Unauthorized modifications or repairs.
* Use of incompatible accessories or chargers.
* Normal wear and tear.
* Water or liquid damage where the product is not designed for such exposure.
Product Safety and Proper Use
You agree to use all products only as instructed.
Do not modify, disassemble, repair, or alter a facial device unless expressly authorized by the manufacturer.
Do not use a product for purposes other than those specified in the product instructions.
Keep electrical devices, chargers, batteries, and accessories away from children unless the product is specifically designed for their use.
Where applicable, discontinue use if the device becomes unusually hot, damaged, swollen, emits an unusual smell, or otherwise appears unsafe.
Promotions and Discount Codes
From time to time, we may offer promotional codes, discounts, bundles, or special offers.
Unless otherwise stated:
* Promotional codes cannot be exchanged for cash.
* Only one promotional code may be used per order.
* Promotions may have expiration dates or other conditions.
* We reserve the right to withdraw or modify a promotion where permitted by law.
* Promotional offers cannot be applied retrospectively to completed orders.
Intellectual Property
All content on the Website, including logos, trademarks, product images, photographs, text, graphics, designs, videos, and other materials, is owned by or licensed to Rasekai or its respective rights holders.
You may not reproduce, copy, modify, distribute, sell, publish, or commercially exploit Website content without our prior written permission, except where permitted by law.
User Reviews and Content
If you submit a review, photograph, video, testimonial, comment, or other content to Rasekai, you confirm that:
* The content is accurate to the best of your knowledge.
* You have the right to submit the content.
* The content does not violate another person’s rights.
* The content does not contain unlawful, abusive, defamatory, or misleading material.
By submitting content, you grant Rasekai a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and publish that content for marketing and business purposes, subject to applicable law and our Privacy Policy.
We reserve the right to remove content that violates these Terms or applicable law.
Website Availability
We try to keep the Website available and functioning properly, but we do not guarantee that the Website will always be uninterrupted, error-free, secure, or available.
We may temporarily suspend, modify, or discontinue portions of the Website for maintenance, security, technical, or business reasons.
Third-Party Services and Links
The Website may contain links to or integrate with third-party services, including payment providers, delivery companies, social-media platforms, analytics providers, or other services.
We are not responsible for the content, policies, security, or practices of third-party websites or services.
Your use of third-party services may be subject to their own terms and conditions.
Privacy
Your personal information is handled in accordance with our Privacy Policy.
Privacy Policy: [INSERT PRIVACY POLICY LINK]
By using the Website, you acknowledge that you have reviewed our Privacy Policy.
Limitation of Liability
To the maximum extent permitted by applicable law, Rasekai will not be responsible for indirect, incidental, special, or consequential losses arising from your use of the Website or products purchased through the Website.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including liability for rights that consumers are legally entitled to exercise.
Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold Rasekai and its officers, employees, contractors, and affiliates harmless from claims, losses, damages, liabilities, and expenses arising from your:
* Violation of these Terms.
* Misuse of our Website or products.
* Violation of applicable law.
* Infringement of another person’s rights.
Changes to These Terms
We may update these Terms from time to time.
The updated version will be posted on this Website with a revised “Last Updated” date.
Your continued use of the Website after an updated version is posted constitutes acceptance of the revised Terms, to the extent permitted by applicable law.
Governing Law
These Terms are governed by the laws of Dubai, United Arab Emirates, without prejudice to any mandatory consumer-protection rights that apply to you.
Any disputes will be subject to the jurisdiction of the courts of Dubai, United Arab Emirates unless applicable law provides otherwise.
Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force and effect to the extent permitted by law.
Entire Agreement
These Terms, together with our Privacy Policy, Returns & Refund Policy, Shipping Policy, Warranty Policy, and any other policies expressly incorporated into these Terms, constitute the agreement between you and Rasekai regarding your use of the Website and purchase of our products.
Contact Us
If you have questions regarding these Terms, your order, or our products, please contact:
Rasekai
Legal Business Name: Rasekai & AI for Online Selling
Address: Dubai, United Arab Emirates
Email: rasekaiofficial@gmail.com
Phone/WhatsApp: +971 55 6858740
Website: https://rasekai.com/
Last Updated: August 2026