Shipping policy
Shipping & Delivery Policy
Delivery Areas
Rasekai currently ships to United Arab Emirates
Certain remote locations may be subject to additional delivery time or charges.
Processing Time
Orders are normally processed within 1–2 business days after successful payment confirmation.
Orders placed on weekends or UAE public holidays may be processed on the next business day.
Estimated Delivery Times
For deliveries within the UAE, the estimated delivery time is generally 1–3 business days after dispatch.
These are estimates rather than guaranteed delivery dates. Delivery may take longer because of circumstances outside our reasonable control, including courier delays, public holidays, extreme weather, customs procedures, incorrect delivery information or other unforeseen circumstances.
Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
We may offer free shipping on selected products, promotions or orders above a specified value.
Tracking
Where tracking is available, tracking information will be provided to the email address or mobile number associated with your order.
Customers are responsible for providing accurate delivery information.
Incorrect Address
Please carefully check your delivery address before completing your purchase.
If an order has not yet been dispatched, contact us immediately to request an address correction.
If the order has already been dispatched, we cannot guarantee that the address can be changed.
Lost, Damaged or Missing Shipments
If your package appears to be lost, damaged or delivered incorrectly, please contact us at [rasekaiofficial@gmail.com] with your order number.
We will work with the delivery provider to investigate the shipment and, where appropriate, arrange a replacement or other remedy in accordance with applicable law.
Product Warranty
Warranty period and conditions will be 15 days.
The warranty does not normally cover damage caused by misuse, accidental damage, unauthorised modification, normal cosmetic wear and tear, or failure to follow the product instructions, subject to applicable law.
Nothing in this policy limits any mandatory consumer rights or warranties that cannot legally be excluded.
How to Request a Return, Refund or Cancellation
Please contact:
Rasekai Customer Support
Email: rasekaiofficial@gmail.com
Phone/WhatsApp: +971 55 6858740
Website: https://rasekai.com/
Please include your order number and a clear description of your request.
We may request photographs, videos or other information reasonably necessary to assess the issue.
Consumer Rights
Nothing in this policy is intended to exclude, restrict or replace any rights or remedies available to consumers under applicable UAE laws and regulations.
Where applicable UAE law provides a consumer with a right to return, exchange or obtain a refund, those rights will apply.
Rasekai reserves the right to update this policy from time to time. The version published on Rasekai.com at the time of your purchase will generally apply to that order, subject to applicable law.